[1:50] Hal and Jim talk about the value in outsourcing
[3:37] Hal talks about being a fourth generation owner
[6:12] Jim invites Hal to share how they’re positioning themselves to grow in the 21st century
[9:15] Hal explains what Safe365 is and how they use it to gain clients through branding
[14:00] They started using The Wedge to help their agency and required training
[17:00] How did Hal’s company get into franchise gyms?
[20:00] Hal answers questions from AGA’s rapid-fire question round
[25:55] He leaves a final piece of advice to listeners