[00:10] Jim's got a cheat sheet with five ways to add value before asking for anything
[1:00] Jim introduces Tammy
Two-time Emmy winning reporter
Bachelor's in journalism from Texas University
Spending time with family, drinking wine, and hanging out on an airplane
Jim learned about Tammy through Gabe Oh
[3:13] "Whatever it takes to be yourself"
Was there a pivotal moment for Tammy that showed her the importance of authenticity
Meeting people who are mostly in the worst days of their lives
"At the end of the day, we're all human." -Tammy Mutasa
Recognizing that an injustice for others is an injustice for her
The example of a little girl who died in a fire
Finding the green car!
[9:00] "Just caring about the people in your story makes a huge difference." -Tammy Mutasa
This applies to insurance agents as well!
Dealing with the crime beat and the power to help others heal
When our product is used, it's used because people had a bad day!
[13:45] "Some door knocks are harder than others." -Tammy Mutasa
You have to approach some door knocks differently
You don't take it personally because your intentions are in the right place
How Tammy met Gabe Oh
[17:30] For the insurance agents who felt they aren't being influential enough on their door knocks
It's hard to convince somebody that they need your service
The way to break through: identify the humanity within the story
Give people the choice and put yourself in their shoes
[20:50] What is the benefit for them in this?
It's not about the product!
The pure definition of empathy
[23:50] What is the craziest story Tammy has ever covered?
Building a lady's house and sitting down for an easy day
A crane just collapsed on cars in traffic
Nine hours of breaking news coverage that breaks your heart
Heroes emerge from the tragedy
It's not the "touchy feely," it's humanity and connection
"It's understanding you're a human, I'm a human, and we want the same thing." -Tammy Mutasa
[30:17] One piece of tech that Tammy can't live without
Her cellphone
The importance of her apps
[31:45] A book Tammy would like to share with us
The Bluest Eye by Toni Morrison
Then She Was Gone by Lisa Jewell
Bridgerton books by Julia Quinn, Rosalyn Landor, et al.
Get a free audible book courtesy of Jim!
[36:45] One final piece of advice from Tammy
"Be kind and put yourself in other people's shoes." -Tammy Mutasa
[37:25] Soup or Marshmallows
Marshmallows
