[1:00] Go to agentsgrowthacademy.com/value for a free cheat sheet from Jim
[5:05] Ciara explains the pivotal moment behind her understanding that your agency brand is not what you think it is
[12:45] Are you building a brand that tailors to people’s minds or gut?
[13:30] The Vagus nerve is what connects your gut and your brain
[22:16] Here are some concrete ways agents can think about their brands
[26:45] Ask three specific questions in order to nail down what your agency does
[32:00] There will be qualified agencies that won’t get the opportunity because they’re not found where people are going; don’t be that agency!
[34:07] Ciara shares the story of how she came to start a podcast
[39:20] One of the first things agents should do when creating their brand: figure out who your audience is
Ciara relates what she learned about telecalls and workers comp
[43:50] Ciara answers AGA’s rapid fire round
[54:55] One last piece of advice/actionable step from Ciara